Instant Alerts. To the right technician. With accurate information.
So we can fix it fast.
Guardian Angel 24x7round-the-clock monitoring turns conventional IT support on its head. Rather than wait for you to notice that a system has failed – often involving time-consuming ‘systems fiddling’ on your part – our Guardian Angel monitoring will alert us to problems at your site. We’ll usually know about a systems issue before you do, so we can fix it fast and minimize your business disruption.
What is 24x7 Round-the-Clock Monitoring?
24x7 Round-the-Clock monitoring checks your critical systems every five or fifteen minutes at your option. Whenever it detects a problem, it sends an email and SMS (Short Message System) alert showing the precise nature of the problem directly to us. Also, it updates the monitoring workstation in our office that shows the exact status of all our Clients. We’ll see the true nature of the problem – rather than having to depend on your best guess. That means we can fix it faster – and radically boost your overall uptime.
What Does It Check?
Every five minutes, 24x7 Guardian Angel remote monitoring will……
- Check that you can connect to the internet.
- Ping various network devices or remote offices where you need to do your work.
- Check TCP ports on your network, on other networks or at your ISP. If any of these ports are failing to respond, you may be unable to connect and do your job.
- Check disk space to ensure it’s below a set threshold.
- Check RAID devices to ensure that all disks are functioning correctly and data is safe.
- Check your website to ensure it’s up and running and serving your customers. (Optional)
- Check other devices using SNMP.
- Check that you can connect to the internet.
And much more………
Key Benefits
- Reduces Operating Costs
- Eliminate the daily trauma from your IT service delivery
- Automate your daily IT tasks and manage machines in multiple locations
- Efficiently manage hundreds of systems through one interface; saving time, hassle, money
- Increase the overall security of your IT environment
- Minimize the challenges of maintaining HIPAA compliance by automating IT tasks
- Avoid costly on-site visits
- Specific, informative alerts show us the exact nature of the problem. We can fix it faster.
- Alerts are routed to the right technician automatically.
- Alerts for mission-critical systems are sent by SMS (Short Message System) day or night.
- Certified Technician dedicated to maintaining your Network without bearing the labor burden.
MONITORING reports are provided during our quarterly business reviews (QBR) for the purpose of identifying any bottlenecks in system processes and to offer resolution to any performance issues. The list of reports include the following:
- Network Security Vulnerability Report
- Security Monitoring Report
- Asset Management Report
- Patch Management Report
- Labor Report
Features
- Instantly enhance Security of your Computer Network
- Increase Productivity -With remote IT central management and automation of routine tasks, eliminates the need for additional resources
- Realize immediate ROI by reducing Operating Costs
- Reduce IT spending
- Improve Delivery of Services with maximum uptime
- Fast and Flexible to deploy—Set-up and installation in one day
- Provide documented evidence of security measures to auditors