Does your IT provider do all of this?
Flat Rate IT Service
- Remotely Support & Maintain entire Network
- Remote Assistance
- Unlimited Phone Support
- On-site Support
- On-line Trouble Ticket System
- Parts & Labor for PC & Server Repair
Managed Services
- 24x7x365 Network Monitoring
- Over 255 events Monitored
- Critical Services Automatically Restarted
- Immediate Alerting
- Automated Trouble-ticket Generation
- Anti-Virus & Spyware Updates
- Email archiving & SPAM
- Patch Management
- Automated Escalation Process
- Proactive Technology
- Monthly Report of work Performed
- Remote “Log Me In”
- 24x7 Help Desk
- Remote Blackberry Support
Vendor Management
- Manage all vendor Relationships
- Phone & Internet service Providers
- Copiers
- Telecommunications
- Faxes
- Scanners
- Website Designer & Hosting Company
- Proprietary Software Application
Professional Services
- Technology Design & Development
- Virtual Private Network (VPN)
- Website Hosting & Statistics
- Website Lead Generation
- Web-based Email Hosting
- VoIP (Voice Over Internet Protocol)
- Disaster Recovery Planning Response
- Offsite Backup
- Security Network Audit
- SEO (Search Engine Optimization)
- File Transfer Process
- On-site Implementation
Hardware Solutions
- Custom Servers & Workstations
- Network Printers, Switches & Routers
- Parts & Labor for the Life of the Agreement
- Workstation Upgrades every 3 yrs
- Servers Replaced every 4 yrs
- Thin Client Multi-user Technology