Global-ENC


Go to content

BLOCK HOUR

SERVICES > SERVICE PLANS

Block Hour IT Support Plan
The systems administrator is responsible for the over all health of the network. It’s not uncommon in a small or
mid-size organization that the systems administrator is responsible for almost all aspects of technology. When the melange of tasks becomes too daunting for the in-house staff, you may consider contracting out some of the duties to ensure the efficiency of your network. We offer, under the Block Hour IT Support Plan, a contract based upon a monthly block hour purchase of IT support performed by reliable computer professionals with additional block hours available for purchase upon exhausting the initial purchase. The quantity of hours are determined by network size and complexity with a minimum purchase of additional hours set at five man-hours. The following services are available under this plan in the area of Systems Administration on Network Servers - Windows NT, Windows 2000, Windows 2003, UNIX, and LINUX.

  • 24x7 Remote monitoring of all network servers and PC’s
  • Provide hardware & software maintenance for PC’s and servers
  • Customer to purchase all out of warranty parts from Global Network Solutions, Inc.
  • Residential support for business owner with discounted labor rates
  • Provide 1st year of security solutions with anti-virus, spyware, malware and SPAM protection for in-house e-mail server (Exchange Server)
  • Microsoft Patch Management
  • Hardware & Software support for printers
  • Virtual Private Network (VPN) support
  • Third party software support
  • Research and design time included in contract support
  • Limited telephonic support
  • Hardware & Software installations and upgrade

We offer a variety of On-Demand services in order to augment your organization with reliable IT support when the requirement should arise, such as, Off-site Back-up—the customer provides internet services. Also, Web-based E-mail hosting with optional archiving of selected e-mail accounts.

HOME | PARTNERS | SERVICES | SECURITY | HELP DESK | ABOUT US | LOCATIONS | Site Map


Back to content | Back to main menu